9999339944 9999339*** show

About Me

Dear Sir/Madam,

I am highly skilled Delivery Manager with substantial experience in the implementation & management of large-scale IT Operation Project including IT Service Delivery Management Operation, Project Management Office, Good knowledge of Microsoft Azure, Cloud Computing , ITIL processes & practices, Service Desk Tools, Office 365, People/Performance Management, Customer Service Operation , Business Development (Bids/RFPs/RFIs/RFQ in Tenders), Procurement Management, Administrative Management, IT Service Delivery, Budget Management (P&L), HR Recruitment -Off/In Campus & Client-Vendor Management.

With more than 15+ years of relevant experience of Project & Account Management, I am adept in scheduling, cost control, improving processes, Team leadership and maximizing efficiency.  During these several years, I have been managing above mentioned deliveries for various services in multiple organizations & portfolios.  Moreover, whilst my on the job experience has afforded me a well-rounded skill set.  I have been awarded best People Management Skills Award of the Year.

The extent of my knowledge is significant & covers a broad range of administrative and technical skills in several key areas including IT services implementations/testing, Service Delivery, Team management, Project-Performance management and Recruitment.  Capitalized on my experience at a progressive company that is positioned for strong growth.

Enclosed resume outlining my qualifications. Some of my key strengths include:

• Established skill in detecting critical customer service deficiencies and developing preventive strategies & solutions for high-end customer and vendor support.

• Managing Technical Projects and Service Deliveries.

• Exceptional capacity to enter new environments and begin to produce clear-cut results right from the start with well-developed technical and communication skill.

• Capable of successfully implementing large-scale customer service and support solutions that entail the innovative design and development of broad-based operations.

• Excellent People Management Skills.

• Managing Performance and Conflict.

• In-depth knowledge of the specialized tools, devices, and procedures used to successfully manage a large number of customers from a customer service center.

A personal interview to discuss the ways in which my skills and abilities can assist you in achieving your goals & contribute to your success would be most appreciated. Please feel free to contact me at any time.

Thank you for your time & consideration.


Dewesh Pathak


PG in Information technology 2013-2015


Amity University

B. Tech in COmputer Science & Engineering 2000


NIT Jalandhar

Work & Experience

Delhi Integeratted Multi modal Tranist System Ltd. (A Joint Venture of Delhi Government & IDFC Foundation) 12/27/2010



Program Manager, Project Management, Service Delivery Head, Client Relationship Management, Financial Management, PMO head, QA Head, Procurement, Egovernance Project, vendor management

Be the first to review “”

Your Rating for this listing