deweshpathak1@yahoo.com

Dear Sir/Madam,

I am highly skilled Delivery Manager with substantial experience in the implementation & management of large-scale IT Operation Project including IT Service Delivery Management Operation, Project Management Office, Good knowledge of Microsoft Azure, Cloud Computing , ITIL processes & practices, Service Desk Tools, Office 365, People/Performance Management, Customer Service Operation , Business Development (Bids/RFPs/RFIs/RFQ in Tenders), Procurement Management, Administrative Management, IT Service Delivery, Budget Management (P&L), HR Recruitment -Off/In Campus & Client-Vendor Management.

With more than 15+ years of relevant experience of Project & Account Management, I am adept in scheduling, cost control, improving processes, Team leadership and maximizing efficiency.  During these several years, I have been managing above mentioned deliveries for various services in multiple organizations & portfolios.  Moreover, whilst my on the job experience has afforded me a well-rounded skill set.  I have been awarded best People Management Skills Award of the Year.

The extent of my knowledge is significant & covers a broad range of administrative and technical skills in several key areas including IT services implementations/testing, Service Delivery, Team management, Project-Performance management and Recruitment.  Capitalized on my experience at a progressive company that is positioned for strong growth.

Enclosed resume outlining my qualifications. Some of my key strengths include:

• Established skill in detecting critical customer service deficiencies and developing preventive strategies & solutions for high-end customer and vendor support.

• Managing Technical Projects and Service Deliveries.

• Exceptional capacity to enter new environments and begin to produce clear-cut results right from the start with well-developed technical and communication skill.

• Capable of successfully implementing large-scale customer service and support solutions that entail the innovative design and development of broad-based operations.

• Excellent People Management Skills.

• Managing Performance and Conflict.

• In-depth knowledge of the specialized tools, devices, and procedures used to successfully manage a large number of customers from a customer service center.

A personal interview to discuss the ways in which my skills and abilities can assist you in achieving your goals & contribute to your success would be most appreciated. Please feel free to contact me at any time.

Thank you for your time & consideration.

Sincerely,

Dewesh Pathak