I am highly skilled Delivery Manager with substantial experience in the implementation & management of large-scale IT Operation Project including IT Service Delivery Management Operation, Project Management Office, Good knowledge of Microsoft Azure, Cloud Computing , ITIL processes & practices, Service Desk Tools, Office 365, People/Performance Management, Customer Service Operation , Business Development (Bids/RFPs/RFIs/RFQ in Tenders), Procurement Management, Administrative Management, IT Service Delivery, Budget Management (P&L), HR Recruitment -Off/In Campus & Client-Vendor Management.
With more than 15+ years of relevant experience of Project & Account Management, I am adept in scheduling, cost control, improving processes, Team leadership and maximizing efficiency. During these several years, I have been managing above mentioned deliveries for various services in multiple organizations & portfolios. Moreover, whilst my on the job experience has afforded me a well-rounded skill set. I have been awarded best People Management Skills Award of the Year.
The extent of my knowledge is significant & covers a broad range of administrative and technical skills in several key areas including IT services implementations/testing, Service Delivery, Team management, Project-Performance management and Recruitment. Capitalized on my experience at a progressive company that is positioned for strong growth.
Enclosed resume outlining my qualifications. Some of my key strengths include:
• Established skill in detecting critical customer service deficiencies and developing preventive strategies & solutions for high-end customer and vendor support.
• Managing Technical Projects and Service Deliveries.
• Exceptional capacity to enter new environments and begin to produce clear-cut results right from the start with well-developed technical and communication skill.
• Capable of successfully implementing large-scale customer service and support solutions that entail the innovative design and development of broad-based operations.
• Excellent People Management Skills.
• Managing Performance and Conflict.
• In-depth knowledge of the specialized tools, devices, and procedures used to successfully manage a large number of customers from a customer service center.
A personal interview to discuss the ways in which my skills and abilities can assist you in achieving your goals & contribute to your success would be most appreciated. Please feel free to contact me at any time.
Thank you for your time & consideration.
PG in Information technology 2013-2015
B. Tech in COmputer Science & Engineering 2000
Work & Experience
Delhi Integeratted Multi modal Tranist System Ltd. (A Joint Venture of Delhi Government & IDFC Foundation) 12/27/2010